Privacy Policy

Updated on 02/16/2023

Welcome to the website, mobile application, related sites, and digital and online services of Comprar En Linea, located at 701 B St, San Diego, CA 92101, USA, Phone: +14842634825, email: (the “Comprar en Linea Site,” the “Site,” or the “Sites”), an e-commerce, information, and online communication service provided by Comprar en Linea and all of its affiliates (“Comprar en Linea” or “We”).

We take your privacy seriously and we want you to know how we collect, use, share, and protect your information. In addition to this Privacy Policy, users of the Comprar en Linea Site should also review the Site’s Terms of Use, as well as any specific terms and conditions that apply to any product.

This Privacy Policy applies to all Sites where it is published. Other online properties of Comprar en Linea may have their own privacy policies that apply to those sites. You should review the privacy policies that relate to your use of those sites.

What information do we collect

Information you provide to us: We respect the privacy rights of all visitors to the Comprar en Linea Sites. We receive and store certain information that you enter on our Sites or provide to us in any other way through them.
The information we collect or that you provide on our Sites or through them, or when using our services, includes the following:

  • Data that allows us to identify you, such as name; mailing address; billing address; shipping address; email address; home, work, and mobile phone numbers; age; date of birth; IP address; (together, “Personal Data“).
  • The information that you provide when completing the forms on our Sites, such as product order forms. It also includes the information you provide when you register to use our Sites, purchase products, or use services available through the Sites or in the stores. Additionally, we may ask you for information when you report a problem with our Sites. Some forms collect confidential information, necessary to provide you with our services.
  • Records and copies of correspondence (including email addresses), in case you contact us.
  • The survey responses that we may ask you to complete, are for research, development, and marketing purposes.
  • Details of the transactions that you carry out through our Sites and the processing of your orders. You may be asked for financial information before placing an order through our Sites.

You can also provide information to be published or displayed (hereinafter, “Published“) in public areas of the Sites or to be transmitted to other users of the Sites or to third parties (together, “User Contributions“). User Contributions are Published and transmitted to others at your own risk. Although we limit access to certain pages, please note that no security measure is perfect or invulnerable. Additionally, we cannot control the actions of other users of the Sites with whom you choose to share User Contributions. Therefore, we cannot guarantee or warrant that User Contributions will be out of reach of unauthorized persons.

Information we collect automatically: We collect your information automatically when you browse or use our Sites. The information that is collected automatically may include details about usage, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information obtained through cookies, web beacons, pixel tags, and other tracking technologies. When browsing our Sites and interacting with them, we may use automatic data collection technologies (such as session replay and tracking technologies mentioned above) to collect certain information about your computer, browsing actions, and patterns, particularly the following:

  • Usage Details. Details of visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of visit or use of our Sites, error information, clickstream data, and other communication data, as well as the resources accessed and used on the Sites.
  • Device Information. Information about your computer, mobile device, and internet connection, particularly your IP address, operating system, browser type, and information about application version.
  • Location Data. Information about your location is obtained through geolocation technology. Generally, online shopping applications and services running on mobile devices do not use geolocation. You can disable this feature on your mobile device by removing permission for the online shopping application to use location services at any time.

The information we automatically collect may include Personal Data, or we may maintain or associate the information we gather with the Personal Data we obtain in other ways or receive from third parties. This helps us improve our Sites and provide better, more personalized service, as it allows us to:

Calculate the size of our audience and usage patterns
Improve our products and services offerings
Store information about your preferences, allowing us to personalize our Sites according to your individual interests
Recognize or authenticate you when you revisit our Sites

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information each time you interact with our Sites through your computer or mobile device. A cookie is a small file or data that is sent from a website and is stored on the hard drive of your computer or mobile device. On your computer, you can refuse to accept browser Cookies by activating the corresponding settings, and you may have similar functions on your mobile device in the preferences of your operating system or browser. However, if you select this setting, you may not be able to access certain sections of our Sites or use them. Unless you have configured your browser or operating system to reject cookies, our system will issue cookies when you direct your browser to our website or use our application.
  • Pixels and web beacons. The pages of our Sites or our emails may contain small electronic files known as web beacons (also called transparent gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count the users who visited those pages or opened an email and for other statistics related to the Sites (e.g., keeping a record of the popularity of certain content on the Sites and verifying the integrity of the system and server).
  • Google Analytics. We use Google Analytics, a web analytics service provided by Google Inc. (“Google“) to collect certain information related to the use of our Sites. Google Analytics uses cookies, which are text files placed on your computer, to help our Sites analyze how users use these Sites. You can learn more about how Google uses data when you visit our Sites by visiting “How Google uses information from websites or apps that use our services” (at We may also use the advertising features of Google Analytics or other advertising networks to offer you ads based on your interests, which are based on your online activity. For more information on Google Analytics, visit the Google website and the Google Analytics pages, such as
  • Google Ads. How Google uses cookies in advertising
  • Facebook Pixel: We use Facebook Pixel, an advertising and web analytics service provided by Facebook Inc. (“Facebook“) on our Platform. With its help, we and our customers can track what users do after viewing or clicking on a Facebook ad, track users accessing our Platform or our ads from different devices, and provide ads more effectively to our specific audience. Facebook also stores and processes Facebook Pixel data. Facebook may link this data to your Facebook or Instagram account and use it for its own and third-party advertising purposes, in accordance with Facebook’s Data Policy, which can be found at Click here if you want to withdraw your consent for the use of data with Facebook Pixel:
  • Do Not Track signals: Some web browsers allow you to send a signal to websites and online services indicating that you prefer that your online activities not be tracked. At this time, we do not honor these signals; however, we currently do not use automatic data collection technologies to gather information about your online activities over time, either through third-party websites or other online services, for any specific purpose, including advertising.
  • Providers, including Google, use cookies to display relevant ads based on a user’s previous visits to their website or other websites.
  • The use of advertising cookies allows Google and its partners to display ads based on users’ visits to their websites or other internet sites.
  • Users can disable personalized advertising by accessing Ad Preferences. (You can also explain to them that if they do not want other providers to use cookies for personalized advertising, they should go to

Email communications, newsletters, and related services

Our sites offer you the opportunity to receive messages from us or from third parties. For example, you can subscribe to a free email newsletter from Comprar en Línea. You can unsubscribe from this newsletter at any time. You can use the mechanism or link to unsubscribe that appears in our promotional emails if you wish to stop receiving this type of email from us.
Email messages that you send us through the links on our site may be shared with a customer service representative, an employee, a medical expert, or an agent who can best respond to your inquiry. We do our best to respond promptly after receiving a communication. Once we have responded to your message, it will be deleted or archived, depending on the nature of the inquiry. Please note that communications you send us by email through the links on our site are not automatically encrypted and it is possible for another internet user to access unencrypted email communications or read them while the message is being sent.


We occasionally survey visitors to our site. Information about these surveys is used in the aggregate, without identification, to help us understand the needs of our visitors and to improve our site. We may share this information with third parties with whom we have a business relationship. In surveys, we generally do not ask for information that can personally identify you; if we ask for contact information for follow-up, you may refuse to provide it. If individuals completing the survey provide personal information (such as an email address), it is shared only with those who need to see it to respond to the question or request, or with third parties who perform data administration service for our site. These third parties have agreed to keep all survey information confidential.

How we use the information we collect

In addition to the uses described above, we use the information we collect for purposes such as:

  • Optimizing the performance and user experience of our sites.
  • Operating, evaluating, and improving our business relationship.
  • Completing purchases, orders, and requests for products, services, or information on our e-commerce sites, including the Store and the Buy Online Marketplace.
  • Processing returns and exchanges from our e-commerce sites, including the Store and the Buy Online Marketplace.
  • Tracking and confirming online orders from our e-commerce sites, including the Store and the Buy Online Marketplace.
  • Delivering or installing products.
  • Marketing and advertising products and services, for example, inferring your interests from your interactions with our websites and newsletters, and customizing advertising, newsletters, and offers for you (both on our and third-party websites) based on your interactions with us in our stores and online interests.
  • Sending you newsletters via email.
  • Conducting research and analysis.
  • Providing you with information about your account, special events, and surveys.
  • Opening and managing the accounts you maintain with us.

Data storage

We will retain your information for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request that we delete your data by contacting us at the data below. However, we may not be able to fulfill your request in all instances due to laws and regulations that apply to us. For example, due to state and federal law, we may be obligated to maintain certain specific data that may identify you.

Disclosure of your information

We may share information about you with third parties we have partnered with to help us supply the Site, along with the products and services available through our Site. In this regard, we may disclose your personal data to affiliates, contractors, service providers, and other third parties we rely on to run our business. Among the services, these organizations provide are IT and support infrastructure services, advertising, marketing, and payment processing services. Advertising and marketing partners such as Facebook, Instagram, Google, and other ad networks may receive and use your personal data to assist us with our advertising and marketing initiatives. In each case, we will ensure that these third parties have agreed to protect your data.
We may provide third parties with aggregate statistics about our visitors, traffic patterns, and site-related information. These data reflect site usage patterns generated during visits to our website each month, but they do not contain information that identifies you personally unless you have given us permission to share such information.

We may also disclose your personal data:

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar process, in which personal data held by Online Shop about users of our Sites is among the assets transferred.
  • To fulfill the purpose for which you provided it.
  • For any other purpose disclosed by us when you provided the information.
  • With your consent.
  • To comply with a court order, law, or legal process, including responding to any governmental or regulatory request.
  • To have our affiliates promote their products or services to you if you have purchased one of our products and have not opted out of these disclosures.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Online Shop, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Decisions on how we use and disclose your information

We do not control the use of third-party cookies or how they manage the information collected through their use. However, our sponsors and advertisers have agreed that they will not collect any personal information that could identify visitors to our site while they are using it. These third parties may add the information they collect to information about other clients for their own interests.

Additionally, we strive to provide you with choices about the personal data you provide to us. We have created mechanisms available for you to control your personal data:

  • Cookie and Advertising Settings. You can configure your browser or operating system to reject all cookies or some cookies or to receive a notification when you receive cookies. Please note that if you disable or reject cookies, some parts of our sites may become inaccessible or may not function properly.
  • Promotional Offers from Comprar en Línea. If you do not want us to use your email address to promote our products and services, you can unsubscribe at any time. To do so, click on the unsubscribe link at the bottom of each email or other advertising message you receive from us. This opt-out does not apply to information provided to Comprar en Línea after the purchase of a product or your use of our services. If you wish to opt out of that exchange, please email us at
  • Disclosure of Your Information to Associates. By purchasing our products, you consent to us sharing your personal data with our associates for their promotional objectives. If you wish to unsubscribe from those associate promotions, click on the unsubscribe link at the bottom of each email or other advertising message you receive from them.
  • Targeted Advertising. To learn more about interest-based advertising, as well as your rights and opt-out options. We do not control the collection or use of your information by third parties for interest-based advertising. However, these third parties may offer you ways to choose that your information not be collected or used in that way.

Your rights over your information, and access and correction of information

You can also review and modify your personal data. To do so, you need to log in to our site and visit the Settings or Preferences section of your account. You can also notify us through the Contact Information below of any changes or errors in the personal data we have about you to ensure it is as complete, accurate, and up-to-date as possible or to delete your account. We cannot completely delete your personal information unless we also delete the account you have with us. We may not be able to comply with your request if we believe it would violate any law or legal requirement, if we have a legal basis or obligation to maintain it, or if it would cause errors in the information.


We use a variety of information security measures to protect your online transactions with us. The Comprar en Línea site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transfer. Secure Sockets Layer protects the information you send through our website, such as order information that includes your name. However, Comprar en Línea cannot ensure or guarantee the security of the information you send us, and you do so solely at your own risk. We have taken reasonable measures to ensure the integrity and confidentiality of information that may be provided and that allows for personal identification. You must understand, however, that electronic transmissions over the internet are not necessarily secure and may be intercepted, and therefore, we cannot guarantee the security or confidentiality of such transmissions.

Users in the European Economic Area, the UK, and Switzerland

If you reside in the European Economic Area, the UK, or Switzerland, the following information applies to the personal data collected through the use of our site.
Purposes and legal basis of processing: As explained above, we process personal data in various ways depending on how you use the services. We process personal data based on the following legal grounds: (1) with your consent; (2) as necessary to provide the services; (3) to comply with our legal obligations; and (4) as necessary for our legitimate interests in providing the services, provided that such interests do not override the fundamental rights and freedoms related to data privacy.

Transfers: The personal data we collect may be transferred, stored, and processed in Colombia, Peru, Chile, Mexico, Spain, Argentina, Guatemala, Panama, the United States, Costa Rica, Ecuador, Bolivia, Dominican Republic, El Salvador, Honduras, Nicaragua, Paraguay, Puerto Rico, Uruguay, and Venezuela, or any other country where we or our affiliates or processors have facilities. We will ensure that transfers of personal data to a country or international organization outside of the European Economic Area, the United Kingdom, or Switzerland are subject to appropriate protection measures.

Complaints or concerns: You are free to express your complaints or concerns to Comprar en Línea by contacting the Data Protection Officer of Mayo by email at You also have the right to file a complaint with a supervisory authority.

To protect children’s privacy

Our Sites are not intended for users under the age of 18. No person under the age of 18 may provide information on the Sites or through them. Knowingly, we do not collect personal data from users under the age of 18. If you are under the age of 18, do not use or provide any information on our Sites or through any of their features, including your name, address, phone number, email address, or screen name or username you use. If we learn that we have collected or received personal data from a user under the age of 18 without verification of parental consent, we will delete it. If you believe we may have any information from a user under the age of 18, please contact us using the contact information below.

Links to other websites

Our sites have links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy of the site you are visiting.

Updates to the privacy policy

We may need to update our Privacy Policy as technology changes and Comprar en Línea evolves. In the event that we make substantial changes to this Privacy Policy, we will post a prominent message on our websites.

Residents of California

Comprar en Línea is not exempt from profits under the California Consumer Privacy Act.
Section 1798.83 of the California Civil Code (the “Shine the Light” law) allows users of our Sites who are California residents and provide personal information for obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If applicable, this information could include the categories of personal information, along with the names and addresses of the companies with which we shared your personal information for the immediately preceding calendar year. You may request this information once per calendar year. To make such a request, please contact us using the following information.

Contact information

If you have any questions or concerns regarding your privacy, please contact the Director of Privacy of Comprar en Línea using the following contact information:
Director of Privacy of Comprar En Linea
701 B St, San Diego, CA 92101, USA